често задавани въпроси
Fonmoney е онлайн платформа, чрез която можете да изпращате пари на любимите си хора по целия свят. С нея можете да превеждате директно по банкова сметка в България при ниски такси. Бързо, лесно и надеждно.
Да, Fonmoney е сигурен и надежден сайт, който има SSL сертификат. Горе в браузера можете да видите "https" протокола. Това означава, че данните Ви се обработват отговорно и не биват предавани към трети лица.
Remitance UK
Transpaygo Limited (Fonmoney) is a payment institution (or payment provider) authorized by the Financial Conduct Authority (FCA) with the reference number: FRN 722528.
Transpaygo Limited (Fonmoney) is regulated by British Financial Services, HMRC, as Money Service Business under license number: 12579512.
Remitance EU
The financial service is provided by Easy Payment and Finance, EP, S.A., with its registered office at Calle Gran Vía 51, 6ºC - 28013 - Madrid. Easy Payment and Finance, EP, S.A., is registered with the Bank of Spain with reference number 6849, a Spanish licensed financial institution regulated by the Bank of Spain.
Transfers from Chile
The financial service is provided by the direct subsidiary of the Transpaygo holding company, Fonmoney Chile SpA with address at MERCED 838 A INT OF 117, District: SANTIAGO. Fonmoney Chile Spa is a company duly registered in the Financial Analysis Unit (UAF) under RUT: 77.486368-0
The technical service is provided by Transpaygo Limited, located at Aldgate Tower 2 Leman Street, E1 8QN London, United Kingdom.
Transpaygo Limited (Fonmoney) is a payment institution (or payment provider) authorized by the Financial Conduct Authority (FCA) with the reference number: FRN 722528.
Transpaygo Limited (Fonmoney) is regulated by British Financial Services, HMRC, as Money Service Business under license number: 12579512.
Remitance EU
The financial service is provided by Easy Payment and Finance, EP, S.A., with its registered office at Calle Gran Vía 51, 6ºC - 28013 - Madrid. Easy Payment and Finance, EP, S.A., is registered with the Bank of Spain with reference number 6849, a Spanish licensed financial institution regulated by the Bank of Spain.
Transfers from Chile
The financial service is provided by the direct subsidiary of the Transpaygo holding company, Fonmoney Chile SpA with address at MERCED 838 A INT OF 117, District: SANTIAGO. Fonmoney Chile Spa is a company duly registered in the Financial Analysis Unit (UAF) under RUT: 77.486368-0
The technical service is provided by Transpaygo Limited, located at Aldgate Tower 2 Leman Street, E1 8QN London, United Kingdom.
FCA ( British Financial Conduct Authority ) e британската служба за финансов надзор, под чието наблюдение Fonmoney е активно предприятие за превод на пари. Лицензият номер на Fonmoney е FRN 722528.
Испанската банка (Banco de España или BDE) е публичноправна организация, която
изпълнява функциите на национална централна банка в Испания. Тя е и националният
компетентен орган на Испания, който отговаря за надзора на испанската банкова система
и на други финансови посредници, опериращи в Испания.
Тези функции се изпълняват в рамките на европейската институционална рамка, от която
Banco de España е част като член на Европейската система на централните банки (ЕСЦБ) и
Евросистемата, наред с други органи.
Именно под надзора на BDE Fonmoney предоставя услугите си на територията на
Европейското икономическо пространство (ЕИП) чрез дъщерното си дружество Mi Envío
Entidad de Pago, S.L. и с лиценз № 6926.
изпълнява функциите на национална централна банка в Испания. Тя е и националният
компетентен орган на Испания, който отговаря за надзора на испанската банкова система
и на други финансови посредници, опериращи в Испания.
Тези функции се изпълняват в рамките на европейската институционална рамка, от която
Banco de España е част като член на Европейската система на централните банки (ЕСЦБ) и
Евросистемата, наред с други органи.
Именно под надзора на BDE Fonmoney предоставя услугите си на територията на
Европейското икономическо пространство (ЕИП) чрез дъщерното си дружество Mi Envío
Entidad de Pago, S.L. и с лиценз № 6926.
The Financial Analysis Unit (UAF) is a decentralized public service, with its own legal personality and assets, which is related to the President of the Republic of Chile, through the Ministry of Finance.
The UAF was created by Law No. 19,913, which was published in the Official Gazette on December 18, 2003.
The objective of the UAF is to prevent and impede the use of the financial system, and of other sectors of the Chilean economic activity, for the commission of the crimes of money laundering (ML) and financing of terrorism (FT).
To this end, it carries out financial intelligence, issues regulations, monitors their compliance, imposes administrative sanctions, trains and disseminates public information.
The UAF was created by Law No. 19,913, which was published in the Official Gazette on December 18, 2003.
The objective of the UAF is to prevent and impede the use of the financial system, and of other sectors of the Chilean economic activity, for the commission of the crimes of money laundering (ML) and financing of terrorism (FT).
To this end, it carries out financial intelligence, issues regulations, monitors their compliance, imposes administrative sanctions, trains and disseminates public information.
В интернационалния портал за оценяване на онлайн услуги
Trustpilot, можете да намерите мненията на нашите клиенти относно услугата ни.
Вашият опит с Fonmoney и мнението Ви за услугата ни са много важни за нас, затова много ще се радваме ако ги споделите с нас.
Вашият опит с Fonmoney и мнението Ви за услугата ни са много важни за нас, затова много ще се радваме ако ги споделите с нас.
Имате въпроси относно трансакцията Ви или се нуждаете от информация относно нашата услуга? Тогава се свържете с нашият екип за клиентски услуги [email protected]. Ние с удоволствие ще отговорим на въпросите Ви!
Below we offer detailed information on the status of the transfers that you will find in your personal account of Fonmoney .
In process: The transfer was registered in our system. In this phase, our team of professionals are processing your transfer.
Transfer requested: Our team of professionals accepted your transfer and in this phase the transfer is ready to be sent to the country of destination.
In process by the destination entity: The transfer has already been sent and received in the destination country. In this phase, the entity of the destination country is in charge of processing the transfer.
Completed: : The money is available to your recipient.
Available for collection: The new card is available for the recipient to personally pick up the new card.
Payment not received Because the payment was not made in the allowed period, the transfer was canceled and will not be processed.
Canceled: The transfer has been canceled.
Money returned: The transfer has been canceled and the money returned to the original account. The return may take up to 5 business days to complete depending on your bank.
Payment received: Your payment was received correctly and at this time your transfer will be processed by our team of professionals.
In process: The transfer is being processed. When it is completed we will notify you with a confirmation email.
In process: The transfer was registered in our system. In this phase, our team of professionals are processing your transfer.
Transfer requested: Our team of professionals accepted your transfer and in this phase the transfer is ready to be sent to the country of destination.
In process by the destination entity: The transfer has already been sent and received in the destination country. In this phase, the entity of the destination country is in charge of processing the transfer.
Completed: : The money is available to your recipient.
Available for collection: The new card is available for the recipient to personally pick up the new card.
Payment not received Because the payment was not made in the allowed period, the transfer was canceled and will not be processed.
Canceled: The transfer has been canceled.
Money returned: The transfer has been canceled and the money returned to the original account. The return may take up to 5 business days to complete depending on your bank.
Payment received: Your payment was received correctly and at this time your transfer will be processed by our team of professionals.
In process: The transfer is being processed. When it is completed we will notify you with a confirmation email.
For more information click here.
Click here for more information .
It is possible to send money to Chile with Fonmoney Chile. Find out more here
Кликнете тук, ако имате още въпроси относно паричните трансфери с Fonmoney.
Learn more about top-ups with Fonmoney here.
Многофакторното удостоверяване (MFA) осигурява допълнителен слой сигурност за вашия акаунт в допълнение към вашето потребителско име и парола, които могат да бъдат откраднати от хакери.
С MFA потребителят трябва да въведе код за потвърждение, създаден от Приложение Authenticator на вашия телефон.
Ако вече имате MFA, но сте загубили достъпа до приложението Authenticator, тогава се свържете с нашата поддръжка на клиенти.
Популярни приложения за удостоверяване
Android: Authy, Google Authenticator, Microsoft Authenticator, LastPass Authenticator
iPhone: Authy, Google Authenticator, Microsoft Authenticator, LastPass Authenticator
С MFA потребителят трябва да въведе код за потвърждение, създаден от Приложение Authenticator на вашия телефон.
Ако вече имате MFA, но сте загубили достъпа до приложението Authenticator, тогава се свържете с нашата поддръжка на клиенти.
Популярни приложения за удостоверяване
Android: Authy, Google Authenticator, Microsoft Authenticator, LastPass Authenticator
iPhone: Authy, Google Authenticator, Microsoft Authenticator, LastPass Authenticator